Relationship Builder | Communication Extraordinaire | Strategic Thinker Driven and self-motivated professional with years of project management experience and excels in building relationships with clients and colleagues. A strategic thinker and a team player with a proven record of achieving above and beyond the requirements, effective communication skills, and exceptional training delivery.
PROFESSIONAL EXPERIENCE The Newsletter Pro, Boise, ID (2019-present) Project Coordinator (January 2019-present)
Collaborating directly with external clients and the project team comprised of copywriters, designers, copy editors, and production to ensure on-time completion of print and digital marketing materials (print and HTML newsletters, inserts, postcards, etc.)
Working closely with the marketing team ensure that each client's newsletter campaign is aligned with their business goals (e.g. ROI, referrals, customer retention, increased MRR, etc.)
Turned my team’s performance from below average (42% EOM approval) to above average (100% EOM) starting Q2 of 2019.
Consistently achieving above the end-of-month approval goals (95-100%) since Q2 of 2019.
Scentsy Inc., Meridian, ID (2015-2018) Copy Coordinator (January-October 2018)
Responsible for Scentsy’s copy content management which includes digital and print materials, product descriptions, packaging, websites, video scripts and subtitles, events, etc.
Liaison between the copy/translations team and project requestors to ensure accuracy of information and that all project details and expectations are well defined.
Manage workflow of translation projects, provide status updates, and deliver translated copies to requestors and stakeholders.
Canada Support Specialist (July 2015-January 2018)
Effectively manage all procedures, processes, policies, training, and issues related to the support of Consultants and customers located in Canada.
Spearheaded the implementation of phone translation services for the Consultant Support call centre in 2017.
BYU-Idaho, Rexburg, ID (2013-2014) Music Department, Music Mentor (September 2013 – July 2014)
Acted as a teaching assistant to music professors teaching beginning, intermediate, and advanced tonal music theory courses.
Organised weekly mentor groups to review ear training skills, techniques, and musical theory concepts in preparation for exams.
Created weekly lesson plans to tailor each student’s needs and aligning subjects according to the course syllabus timeline.
Proctored ear training portion of exams.
Substituted for music theory professors in class when needed.
Online Operations, Online Teaching Assistant (September 2013 – December 2013)
Acted as a teaching assistant for an online undergraduate course called “The Developing World.” This position requires strong critical thinking and academic writing skills to be able to mentor students efficiently and help them hone coherent writing, and proficiently formulate their analytical reports and final research paper.
QUALIFICATIONS Certifications Certified Associate of Project Management (CAPM) candidate, September 2020
Linguistic Skills Fluent in French(reading, writing, speaking, and translating) and Spanish(reading, writing and speaking), experience in translation project management
Project Management Excellent skills in project and team management, proficient skills in SDL Trados Studio, Workfront, Teamwork, and Smartsheet
Microsoft & Adobe Suite Proficient skills in Microsoft Office Suite(Excel, Word, PowerPoint, SharePoint) Working knowledge of Adobe Indesignand Photoshop
EDUCATION Master of Music in Music Performance (Piano) Boise State University Boise, ID 2014-2017
Bachelor of Arts in Piano cum laude Brigham Young University-Idaho Rexburg, ID 2010-2014